Shipping FAQ

 

What are your shipping rates?
We offer easy flat rate shipping of $4.99 for all orders that are $25 and under. 
When you spend over $25 your shipping is FREE.



Where do you ship to?
Currently, we ship to the continental US. Canada and the UK.   Live somewhere else? Email us at cuternails@oohprettynails.com and we'll try our best to see if we can get you the nails you want.

 

When will I get my nails?
Nails ship directly from the supplier (Supplier locations vary, typically from China or the US., but may come from elsewhere as our catalog grows.) Shipping times usually range from 1.5 to 6 weeks.  Processing time for orders is usually up to 3-7 business days.  Unfortunately, we cannot offer expedited shipping at this time.
 

 

I ordered several items but this package only has one... What gives?
This happens on occasion when nails in the order come from different suppliers or when nails are shipped separately to expedite the time you receive your order.

 

I've been waiting and I still haven't gotten my nails... Now what?
You can track your shipment with the tracking number provided HERE.  We ship products directly from our supplier and work really hard with them to get orders processed and shipped to you as soon as possible. With that being said,  once shipments are made we depend on the couriers to get you the shipment as promised and paid for.   We realize sometimes things get delayed or even just plain old get lost.  Therefore, we offer a 60-day money back guarantee for any items that you did not receive for whatever reason. Just be sure to contact us within in 90 days of your order at refundrequest@oohprettynails.com


 
What about return shipping? Who pays that?
Because press on nails are considered an intimate item we do not accept returns on nails. If there is a problem with your product once received we do offer refunds,  store credit or we can send out new nails as needed. We work our best to make sure you receive the order as described and are happy with your purchase. You can find out more about our refund policy HERE.

 

I still have more questions!
No problem. You can contact with any questions you still have at cuternails@oohprettynails.com